Cell phone service, a point of major consumer gripes...
The last 45 days or so, I've noticed a difference in Verizon's communications with me if I have need to pay my bill. They have gone from a nice personal call by a real person, to robocalls, and today, an SMS message. Yuck!
Today, I notice an item that they will not be giving $100 rebates as they have in the past for phone upgrades when contract time comes--what they called "new every two". Link here for the story. (Hat tip to the Star's business blog.)
My contract is up in June or so, and I was already in evaluation mode as the environment for telecommunications has changed quite a bit since June 2009 and I figured both phones and packages had the potential to be quite different in 2011, what with the liberation of the band width from analog TV and the development of new technologies. Now I have more to consider.
I have not had much of any trouble with Verizon, and the store at 89th and State Line on the Missouri side has excellent customer service, but developments will have to be watched carefully. There may be some changes coming.